Last Updated: April 1st, 2026
✅ IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
Tu Clinica Hispana Familiar LLC DBA Dr. Marsel Yousef - Patient Flow ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.
✅ Information We Collect
We collect the following types of information:
📌 Personal Information:
First Name
Last Name
Email Address
Phone Number
📌 Additional Information (if provided):
Message / Notes
Any details voluntarily submitted through forms
✅ Non-Personal Information
• IP address, browser type, device information
• Website usage patterns and analytics
• Cookies and similar technologies
✅ Customer Communication
• Records of inquiries and service requests
• Appointment booking details (date, time, timezone)
• Newsletter subscription details
• Service preferences and responses
• Communication history (SMS, email, calls)
✅ How We Use Your Information
We use collected data for:
• Providing and improving our services
• Managing your application and onboarding process
• Scheduling and confirming appointments
• Sending reminders, updates, and support messages
• Communicating regarding your inquiries and services
• Enhancing website functionality and user experience
• Ensuring security and fraud prevention
• Maintaining records of your communication preferences and consent
✅ SMS Messaging & Compliance
Text Message Program Terms & Conditions
By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, application updates, onboarding updates, and important notifications.
✅ Opt-In & Consent
• You will only receive messages if you have explicitly opted in via our website forms (application form, booking form, contact form, newsletter form)
• We maintain timestamped records of all opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws
✅ Opt-Out Instructions
• You can cancel SMS notifications at any time by replying "STOP"
• You will receive a final confirmation message
• No further messages will be sent unless you re-opt in
• All opt-out requests are processed immediately
✅ Message Frequency & Content
• Message frequency varies based on your interactions (application, booking, services)
• Messages are directly related to your requests and services
• Marketing messages are only sent if you explicitly opt-in
✅ Help & Support
• Reply "HELP" for assistance
• Or contact us at [email protected]
• Phone support: +1 346-213-0377
✅ Carrier Information
• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and regional carriers
✅ SMS Data Protection Statement
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services (such as CRM, automation, and messaging platforms) is permitted.
All other use cases exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We implement strict data protection measures to safeguard your SMS opt-in information and consent records.
✅ Information Sharing & Disclosure
We do not sell, rent, or trade personal information.
We may share information with:
Service Providers:
• CRM platforms, automation tools, and scheduling systems
• SMS service providers (only for delivering messages you opted into)
• Technical and operational service providers
(All providers are required to maintain confidentiality)
✅ Legal Compliance
• If required by law or legal process
• To protect our rights and business
✅ Business Transfers
• In case of merger, acquisition, or sale
⚠️ All the above exclude SMS opt-in data and consent (except messaging providers).
✅ Data Security
We implement security measures including:
• Encryption of sensitive data
• Secure systems and access controls
• Regular monitoring and updates
• Staff training on data protection
However, no system is 100% secure.
✅ Cookies & Tracking Technologies
We use cookies to:
• Analyze traffic and behavior
• Improve website performance
• Remember preferences
You can disable cookies via browser settings.
✅ Your Rights & Choices
You have the right to:
• Access or update your data
• Request deletion of your data
• Opt-out of emails (unsubscribe)
• Opt-out of SMS (reply STOP)
• Withdraw consent anytime
To request anything, contact us below.
✅ Third-Party Links
Our website may contain links to third-party tools or platforms. We are not responsible for their privacy practices.
This policy applies only to Tu Clinica Hispana Familiar LLC DBA Dr. Marsel Yousef - Patient Flow.
✅ Changes to This Privacy Policy
We may update this policy at any time. The latest version will always be available on:
✅ Contact Us
Tu Clinica Hispana Familiar LLC DBA Dr. Marsel Yousef - Patient Flow
🌐 https://drmarselyousef.com
📧 [email protected]
📞 (346) 213-0377